General Queries

How to contact the GRAI

If you would like to contact the Gambling Regulatory Authority of Ireland, please use the e-mail address: GRAI@justice.ie.

For any Licensing specific queries, please contact GRAIUpdates@justice.ie.

Disputes with a Licensed Operator

It is important to note that the GRAI do not have responsibility for individual customer disputes with a gambling business. Customers should escalate any disputes directly with the operator.

Complaints Regarding a Gambling Advertisement

Obligations on Licensee in relation to Gambling Advertisements is covered under Part 6 of the Gambling Regulation Act. The GRAI will take complaints regarding breaches of obligation when Part 7 of the Act is commenced.

If you have a complaint regarding content in a gambling advertisements at present, you can make a complaint to the Advertising Standards Authority (ASA).

Make a Complaint - Advertising Standards Authority: here

The ASA Code, Section 10 covers gambling related material: here

The GRAI and ASA have entered a partnership with regards to complaints and further details can be found: here